The project brief was to upgrade SingTel’s existing contact centre. For this project, the idea was to create a balanced workplace where excellent customer service could be delivered whilst also ensuring the wellbeing of SingTel’s employees. Given the challenging nature of work at SingTel, it was only natural to include areas for relaxation and recreation within the workplace itself. With this in mind, huddle areas were included in the design to serve as places for effective collaboration as well as spaces where employees can unwind and reenergize.
